**Job Title: Call Centre Agent**
**Location:** Multan, Pakistan
**Company:** ClickTake Technologies
**About Us:**
ClickTake Technologies is a leading provider of [IT services], dedicated to delivering exceptional customer service and innovative solutions. As a UK-based company, we pride ourselves on our commitment to excellence and our dynamic work environment.
**Job Description:**
**Responsibilities:**
- Handle inbound and outbound calls in a professional manner, ensuring high customer satisfaction.
- Resolve customer queries, complaints, and issues promptly and effectively.
- Provide accurate information about products and services.
- Update and maintain customer records in the database.
- Follow up on customer inquiries and ensure resolution.
- Adhere to company policies, procedures, and regulatory requirements.
- Collaborate with team members to achieve targets and improve service quality.
- Identify opportunities to upsell or cross-sell products and services.
- Competitive salary and performance-based bonuses.
- Comprehensive training and development programs.
- Opportunities for career advancement.
- Friendly and supportive work environment.
- Employee discounts on company products/services.
- Health and wellness programs.
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